Contact Us
Questions about the site, corrections to something we have published, media enquiries, and partnership enquiries all reach the same inbox. We read every message and aim to reply within two business days. PenCompare is an independent comparison service. We are not a pharmacy, a prescriber, or a clinic, so there are things we cannot help with. Those are set out at the bottom of this page, along with where to go instead.
Other ways to reach us
Email contact@pencompare.co.uk. A short message is fine, but the more of the following you can include, the faster we can act on it.
- What the message is about, using one of the topics in the form above
- The URL of the page concerned, if your message is about something published here
- The provider, treatment, and dose, if you are reporting a price
- A reply address you actually monitor
By post: PenCompare is a trading name of Healthwise360, Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Post is slower than email and is not the route for anything time-critical.
Send a message
Choosing the right topic is the single thing that gets a message answered fastest. Everything marked required has to be filled in before the message can be sent.
What we cannot help with
We compare published prices and check public registers. We hold no prescriptions, no orders, and no patient records, so three kinds of message will only be delayed by reaching us first.
- Medical advice, symptoms, or whether a treatment suits you. Speak to your GP or pharmacist. For urgent but non-emergency advice, call NHS 111. In an emergency, call 999.
- Prescriptions, dose changes, or side effects. These are decisions for the prescriber who is treating you. Report suspected side effects through the MHRA Yellow Card scheme as well.
- An order, delivery, refund, or account with a provider. We are not the seller and cannot see your order. Contact the pharmacy or provider directly.